We Want You to Receive What You Paid For. Simple.

We put a lot of care into making every bottle of Ethnara. Our manufacturing is GMP certified, our quality checks are thorough, and our packaging is designed to survive the journey to your doorstep. But sometimes things go wrong in transit. And when they do, we have got you.

When We Will Replace — No Questions Asked

Contact us within 48 hours of receiving your order if:

• You received a damaged product: broken seal, leaking bottle, cracked packaging

• You received the wrong product: not what you ordered

• Your product arrived with a manufacturing defect: discoloration, unusual smell, abnormal texture that suggests a quality issue 

What We Need From You

• Your order ID

• A clear photo or video of the issue

• Send it to care@ethnara.com or WhatsApp us at 8882563973

We will send a replacement at no extra cost. No need to return the damaged product. We trust you.

What We Do Not Accept Returns For

• Change of mind after the product has been opened.

• Taste or smell preferences: Ayurvedic syrups are formulated for efficacy, not flavour. The natural colour, taste, or aroma of herbal ingredients may vary slightly between batches. This is normal and not a defect.

• Products purchased from third-party sellers or platforms other than ethnara.shopdeck.com

A Note on Ayurvedic Products

Once a syrup bottle has been opened, it cannot be resold or accepted back for health and safety reasons. This is standard practice across all Ayurvedic brands. We mention it upfront because we believe in being honest about how things work.

Refunds

In cases where a replacement is not possible (product discontinued or out of stock), we will issue a full refund to your original payment method within 5 to 7 working days.